Faqs
Frequently asked questions
Orders & shipping
How long will my order take?
If you have purchased the car seat covers, they are dispatched within 1-2 working days. It will depend on your location on how long the delivery will take. For car mats, each set is made to order. Production takes 5–7 working days, then delivery is typically 7–14 days depending on your location. Most orders arrive within about three weeks of being placed.
Do you offer free shipping?
Yes, we partnered with multiple couriers to provide free tracked shipping worldwide.
Why has only part of my order arrived?
Car mats and seat covers are produced separately and ship as separate parcels with their own tracking numbers. If you ordered both, one will usually arrive before the other. If one parcel has not arrived within the expected window, contact us with your order number.
How do I track my order?
You will receive an email with a tracking number once your order is dispatched. If you ordered more than one product type, check for a separate tracking email for each parcel.
My order hasn't arrived. What should I do?
Allow 7–14 working days for delivery after dispatch. If it has been longer than that, or if one parcel of a multi-item order is missing, contact us with your order number and we will chase it.
Returns & exchanges
What is your return policy?
We accept returns within 60 days of delivery, as long as items are in their original condition with tags attached.
How do I start a return or exchange?
To begin a return or exchange, please contact our support team with your order number. We’ll provide step-by-step instructions to guide you through the process.
Can I exchange for a different color?
Yes, if you find that the color style is not to your liking, contact us and we will provide exchange information.
Why do you need photos before approving a return?
Fitting issues are usually a template problem at our end. The photos tell us what went wrong so we can correct the template and send you a set that fits, rather than repeating the same error.
Payments & support
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options that are available at checkout.
Is my payment information secure?
Yes. All payments are processed through encrypted and secure payment gateways to protect your personal information.
How can I contact customer support?
You can reach us through our contact form or by email.
Need help?
Contact us
Have a question? Fill out the form and we’ll respond within 1–2 business days.
Fast delivery
Orders are processed quickly and shipped with trusted partners, ensuring your pieces arrive smoothly and on time.
Easy returns
If something doesn’t feel right, returning your item is simple, clear, and designed to be completely hassle-free.
Secure payments
All transactions are protected with secure encryption, so you can shop confidently and check out with ease.