Shipping policy
We ship to almost every country in the world, and shipping is free on most items in our store. A small number of outlying islands can't be reached by our couriers — if we're unable to deliver to your address, we'll contact you and refund you in full.
How long will delivery take?
Every Ultra Car Mats product is made to the specification of your vehicle, so nothing ships from a shelf. The times below are total estimates from the moment you place your order, production included.
| Delivering to | Seat covers | Car mats & boot liners |
|---|---|---|
| United States | 3–5 days | 6–13 days |
| United Kingdom | 6–12 days | 6–13 days |
| Australia | 6–12 days | 6–13 days |
| Canada | 8–16 days | 8–17 days |
| Rest of world | 8–16 days | 8–17 days |
Production takes 1–2 working days for seat covers, and 1–3 working days for car mats and boot liners. Shipping time is added on top and varies by destination, as shown above.
You'll also see an estimated delivery date on the product page before you order.
Why has only part of my order arrived?
If you ordered more than one type of product — car mats and seat covers, for example, or a boot liner alongside either — they're made separately and ship as separate parcels, each with its own tracking number. They often arrive a few days apart.
So if one parcel turns up and the other hasn't, nothing has gone wrong. Check your email for a second tracking link. If a week passes and the other parcel still hasn't arrived, email us at info@ultracarmats.com with your order number and we'll chase it.
How can I track my order?
All orders are tracked. You'll receive an email with a tracking link as soon as your parcel is dispatched.
Please allow 48–72 hours after you receive the link for tracking to start updating. It's also normal for tracking to go quiet for several days mid-journey, particularly while a parcel is moving between countries — the package is still on its way.
If your tracking hasn't moved at all for more than 7 days, contact us and we'll open an enquiry with the courier.
My tracking says delivered, but nothing has arrived
First, check with neighbours and any safe place your courier normally uses, as parcels are occasionally scanned as delivered a day early.
If it still hasn't appeared, email us within 7 days of the delivery date with your order number. We'll open an investigation with the courier, and if the parcel can't be traced we'll send a replacement or refund you in full.
Can I change my delivery address?
Only before your order is dispatched. Email us as soon as you can with your order number and the correct address, and we'll update it if the parcel hasn't left us.
Once a parcel has been dispatched we're not able to redirect it. You may be able to arrange a redelivery directly with the courier using your tracking number.
My product arrived damaged
Please check your order when it arrives. If anything is damaged, contact us at info@ultracarmats.com within 7 days of delivery with your order number and photographs of the damage. We'll investigate and arrange a replacement or a refund.
Can I cancel my order?
If production hasn't started yet, yes — email us as soon as possible with your order number and we'll cancel your order and refund you in full.
Once production has begun we usually can't cancel, because the item is already being cut for your vehicle. Your 60-day fit guarantee still applies either way — see our Refund Policy.